Essential Management Skills for Pharmacy and Business Managers
By:Titus De Silva
Published on 2013-05-09 by CRC Press
As a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and continuous improvement becomes a reality. The book describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards. Outlining an efficient performance appraisal system, it describes how to manage diversity and details time-tested problem solving, conflict management, and stress management techniques. With coverage that includes employee management, quality management, and quality assurance, the book describes how to create a harmonious work environment that promotes effective communication between pharmacy staff, medical professionals, care givers, patients, and customers. Complete with links to further information in each chapter, it arms you with the tools to empower and motivate your employees to provide world-class patient and customer care.
This Book was ranked at 32 by Google Books for keyword essential research skills.
Book ID of Essential Management Skills for Pharmacy and Business Managers's Books is B2rSBQAAQBAJ, Book which was written byTitus De Silvahave ETAG "nzICgFWuvaY"
Book which was published by CRC Press since 2013-05-09 have ISBNs, ISBN 13 Code is 9781466582590 and ISBN 10 Code is 1466582596
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Book which have "464 Pages" is Printed at BOOK under CategoryBusiness and Economics
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